Refund & Custom Print Policy

Last updated: June 24, 2026

Refund & Custom Print Policy

All ListingPortrait products are custom-printed items produced to your approved specification.

Before approval: No charge is made until you approve your proof.

After approval: Once you have approved a proof and production has begun, we are unable to offer refunds or accept cancellations except where required by law.

Faulty goods: If your order arrives damaged or with a print defect, please contact us within 7 days with photographic evidence. We will arrange a reprint at no cost.

Errors in approved artwork: ListingPortrait is not liable for errors in text, image placement, QR codes, or design elements that were present in your approved proof.

ListingPortrait creates AI-assisted artistic property portraits from customer-uploaded listing images. Free proofs are watermarked and for preview only. Customers are responsible for ensuring they have permission to upload and use all images, logos, property details, and branding materials. Custom printed orders are produced only after proof approval.